Contact information
We’re Here to Help.
Whether you have a question about your custom piece, an existing order, or anything else related to MadeByBrush, send us a note and our team will be happy to help.
We aim to respond to all inquiries within one business day.
Email: support@madebybrush.com
Order Questions
Have a question about an existing order?
When contacting us, please include:
Your order number
The email address used to place your order
A brief description of your question or issue
If your inquiry involves a damaged, defective, or incorrectly produced item, please also include clear photographs so we can review the issue as quickly as possible.
For questions regarding returns, refunds, or damaged products, please review our Returns & Refunds Policy.
For tracking, shipping, delayed deliveries, or other delivery-related questions, please review our Shipping Policy.
Custom Orders
Every customized MadeByBrush piece is created specifically for one customer.
If you have questions about your custom order, artwork, submitted reference materials, or the creation process, please contact us at:
Including your order number will help us locate your order and assist you more quickly.
Artwork Permissions & Privacy
Your custom artwork is private by default.
If you have questions about permission to display your finished artwork, want to discuss how your custom work may be used, or have a privacy-related request, please contact:
Permission to share a finished piece does not automatically include permission to share the original photographs or private reference materials you submitted.
For more information, please review our Privacy Policy.
Returns & Refunds
Customized and non-customized products are subject to different return policies.
Before contacting us regarding a return or refund, please review our Returns & Refunds Policy for eligibility, timelines, and instructions.
If you still need assistance, email:
Please include your order number and relevant details.
Shipping & Delivery
For information about:
Order processing
Custom production times
Tracking
Shipping rates
Delivery issues
Damaged shipments
please review our Shipping Policy.
If you still need assistance after reviewing your tracking information and our Shipping Policy, contact:
Press & Collaborations
For press inquiries, media opportunities, influencer partnerships, content collaborations, or brand collaboration proposals, please contact:
Please include “Press” or “Collaboration” in the subject line along with a brief introduction and relevant details.
General Questions
Not sure where your question belongs?
That’s okay.
Send us a message at:
and we’ll help point you in the right direction.
MadeByBrush
madebybrush.com
support@madebybrush.com