Shipping policy
Last Updated: September 5, 2026
Made by hand takes a little more time.
Many MadeByBrush pieces are created specifically for one customer. Because of this, production time and shipping time are separate.
The time needed to create your piece comes first. Shipping begins only after your order has been completed, packaged, and handed to the carrier.
This Shipping Policy explains what you can expect from the time you place your order until it reaches your door.
1. Where We Ship
MadeByBrush currently ships only within the 48 contiguous United States.
At this time, we do not ship to:
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Alaska;
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Hawaii;
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Puerto Rico;
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U.S. territories;
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APO/FPO or military addresses;
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P.O. Boxes; or
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International destinations.
A valid physical street address within the contiguous United States is required for delivery.
2. Production Time for Customized Products
Customized products are created specifically for you.
This includes both:
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Hand-painted customized products; and
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Printed or otherwise produced customized products.
Customized products are generally completed within approximately:
5–7 business days
after your order enters production.
For hand-painted products, this production period includes the time required for a MadeByBrush Artist to prepare and physically create the artwork on your garment.
The 5–7 business day production period does not include carrier transit time.
Once your customized product has been completed and shipped, normal carrier delivery time begins.
3. Processing Time for Non-Customized Products
Eligible in-stock, non-customized products are generally prepared for shipment within approximately:
48 hours
under normal operating conditions.
Orders placed during weekends, holidays, launches, or unusually high-volume periods may begin processing on the next available business day.
Artist Editions, collaborations, pre-order items, and products with a special processing schedule may have different timelines where disclosed on the applicable product page.
4. Business Days
For purposes of estimated production and processing times, business days generally mean:
Monday through Friday, excluding U.S. federal holidays.
Weekends and applicable holidays are not normally counted toward the 5–7 business day customized production estimate.
5. Standard Shipping
MadeByBrush currently offers Standard Shipping for eligible U.S. orders.
The standard shipping charge is:
$9.99 per order
unless the order qualifies for free shipping or another promotion expressly applies.
Shipping charges will be displayed during checkout before you complete your purchase.
6. Free Shipping
MadeByBrush offers free Standard Shipping on qualifying orders of $200 or more.
Eligibility will be reflected during checkout.
Special promotions may occasionally change the free-shipping threshold or other shipping terms. Where a promotion contains different conditions, the terms disclosed with that promotion will apply.
7. Production Time Is Separate From Shipping Time
Please keep in mind:
Production time + carrier transit time = total estimated delivery time.
For example, a customized product must first go through its applicable creation period before it can be handed to a shipping carrier.
A shipping estimate shown by a carrier does not shorten the time required to create a customized product.
MadeByBrush currently does not offer expedited production simply by selecting a faster shipping service.
8. Shipping Carriers
MadeByBrush may use carriers such as:
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USPS;
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UPS;
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FedEx; or
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Other qualified shipping providers.
The carrier used for a particular order may depend on the destination, package characteristics, availability, and other operational considerations.
MadeByBrush reserves the right to select the appropriate carrier for an order.
9. Tracking Information
Once your order ships, we will generally send a shipping confirmation email with tracking information where available.
Please allow approximately 24–48 hours after receiving a shipping confirmation for carrier tracking information to begin updating.
A tracking number may be created before the carrier performs its first physical scan.
10. Estimated Delivery Dates
All production, processing, shipping, and delivery timelines are estimates unless MadeByBrush expressly states that a particular delivery date is guaranteed.
Delivery estimates may be affected by circumstances including:
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Carrier delays;
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Weather;
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Holidays;
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High order volume;
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Product launches;
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Artist production requirements;
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Supply interruptions;
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Transportation disruptions;
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Incorrect or incomplete shipping information; or
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Other circumstances outside our reasonable control.
MadeByBrush does not guarantee delivery by a particular date solely because an estimated delivery date appears on our Site, at checkout, in an email, or on a carrier tracking page.
If we become aware of a material production delay affecting your order, we may contact you with updated information.
11. Holidays and High-Volume Periods
Customized products require real production time, and order volumes may vary.
During periods such as:
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Holiday seasons;
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Major promotions;
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Product launches;
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Artist collaboration releases; or
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Other unusually high-volume periods,
production or processing may take longer than our normal estimates.
Where we expect a materially different production schedule for a product, we may display an updated estimate on the product page, during checkout, or through an order communication.
12. Pre-Orders and Back-Orders
Pre-order and back-order products do not necessarily follow our standard 48-hour non-customized processing time.
Instead, they will follow the estimated production or shipping schedule stated on the applicable product page or communicated in connection with the order.
If an order includes both an immediately available product and a pre-order or back-order product, MadeByBrush may ship the products separately.
13. Split Shipments
An order containing multiple products may be shipped in more than one package.
For example, a non-customized product may be ready to ship before a customized hand-painted piece from the same order.
MadeByBrush may choose to ship available products separately rather than hold the entire order.
If we choose to split your order for operational reasons, you will not be charged additional shipping fees solely because we divided the order into multiple shipments.
Each shipment may have its own tracking number.
14. Delivery Without Signature
MadeByBrush does not ordinarily require a signature upon delivery.
Depending on the carrier and delivery location, a package may therefore be left at the shipping address without a recipient physically signing for it.
Customers are responsible for providing a secure and accessible delivery location.
If you know that unattended packages may not be safe at your address, we recommend monitoring your tracking information closely and using any delivery-management options made available directly by the carrier.
15. Packages Marked as Delivered
Carrier tracking information may indicate when a package has been delivered to the address provided with the order.
Once a carrier has marked an order as delivered to the correct shipping address, MadeByBrush is not responsible for subsequent loss, theft, disappearance, or removal of the package to the maximum extent permitted by applicable law.
If tracking says that your package was delivered but you cannot locate it, we recommend that you first:
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Check around the delivery location, mailbox, entrance, front desk, mailroom, or other safe delivery areas;
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Ask household members, neighbors, building management, or reception staff where appropriate;
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Allow a short period in case the carrier's delivery scan occurred before final physical delivery; and
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Contact the shipping carrier using the tracking number.
You may also contact us at support@madebybrush.com, and we will reasonably assist you with available shipping or tracking information.
A carrier status showing Delivered does not automatically qualify an order for a refund, replacement, or complimentary remake.
Nothing in this section limits any rights that cannot legally be waived under applicable law.
16. Packages Lost in Transit
If a shipment appears to be lost before delivery or tracking stops updating for an extended period, please contact:
We may assist you in reviewing tracking information and communicating with the applicable carrier.
However, carrier loss does not automatically entitle an order to a complimentary replacement, remake, or refund except where required by applicable law or where MadeByBrush determines otherwise based on the circumstances.
For customized products, this is particularly important because the product may have already required substantial individualized artistic and production work before being handed to the carrier.
We will nevertheless make reasonable efforts to help customers communicate with the carrier and understand available options.
17. Damaged Packages or Products
Please inspect your order promptly after delivery.
If your product arrives physically damaged, contact us within:
7 calendar days after delivery
at:
Please include:
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Your order number;
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A description of the problem;
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Clear photographs of the entire product;
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Close-up photographs showing the damage; and
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Photographs of the shipping packaging where relevant.
Please do not discard damaged packaging or the affected product before contacting us.
Depending on the circumstances, the issue may be handled through repair, replacement, remake, store credit, partial refund, full refund, or another appropriate solution in accordance with our Returns & Refunds Policy.
18. Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check:
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Recipient name;
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Street address;
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Apartment or unit number;
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City;
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State; and
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ZIP Code
before completing checkout.
MadeByBrush is not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer, except to the extent otherwise required by law.
19. Address Changes
If you notice an error in your shipping address after placing an order, contact:
as soon as possible.
We will make reasonable efforts to update the address if the order has not already been processed or shipped.
However, we cannot guarantee that an address can be changed after an order has been placed.
Once a package has been shipped, address changes may no longer be possible and may be subject to the carrier's own policies.
20. Address Errors Caused by MadeByBrush
If you provided the correct delivery address with your order but MadeByBrush incorrectly addressed or routed the package because of an error on our part, please contact us.
Where we verify that the delivery problem resulted from a MadeByBrush error, we will take reasonable responsibility for resolving the issue, which may include reshipping or remaking the affected product without additional shipping charges to you.
21. Returned or Undeliverable Packages
A package may be returned to MadeByBrush because of:
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An incorrect address;
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An incomplete address;
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An inaccessible delivery location;
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Failure to collect the package;
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Refusal of delivery; or
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Other delivery problems.
If the issue resulted from information or circumstances attributable to the customer, additional shipping charges may apply before we can resend the package.
Customized products do not become eligible for a refund merely because the package was returned to us as undeliverable.
Please contact customer service so we can determine the available options.
22. Refused Deliveries
Please do not refuse a package as a method of requesting a return.
Refusing delivery does not automatically constitute an approved return or cancellation.
Customized products remain subject to our Customized Product return restrictions even if delivery is refused.
For eligible non-customized products, please follow the return procedure described in our Returns & Refunds Policy rather than refusing the shipment.
23. Order Cancellations Before Shipment
Shipping status and cancellation eligibility are separate issues.
For customized products, an order may become non-cancellable once production begins, even though it has not yet shipped.
For non-customized products, we will try to accommodate cancellation requests received before fulfillment or shipment begins, but cancellation cannot be guaranteed.
Please review our Returns & Refunds Policy and Terms of Service for the complete cancellation rules.
24. Shipping Fees and Returns
Original shipping charges are generally non-refundable.
Customers are responsible for ordinary return shipping costs for eligible non-customized returns.
Customized products are not eligible for standard returns or exchanges.
If a return or replacement is necessary because of a verified MadeByBrush error, shipping costs may be handled differently as described in our Returns & Refunds Policy.
25. Changes to Shipping Services
MadeByBrush may change:
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Shipping carriers;
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Shipping rates;
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Free-shipping thresholds;
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Eligible delivery areas;
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Processing procedures; or
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Available shipping services
from time to time.
The shipping charge and shipping option presented and accepted when you complete checkout will generally govern that order, subject to obvious technical or pricing errors.
26. Force Majeure and Carrier Delays
MadeByBrush is not responsible for delays resulting from circumstances outside our reasonable control, including:
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Severe weather;
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Natural disasters;
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Transportation interruptions;
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Carrier network disruptions;
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Government actions;
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Labor disruptions;
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Supply interruptions;
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Power or internet outages; or
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Similar events.
Where practical, we will attempt to provide updated information when such an event materially affects an order.
27. Your Legal Rights
This Shipping Policy describes MadeByBrush's standard shipping and delivery practices.
Nothing in this Policy is intended to waive or limit rights or remedies that cannot legally be waived under applicable consumer protection or other law.
Where applicable law provides protections that conflict with this Policy, the applicable legal requirement will control.
28. Contact Us
If you have questions about production, shipping, tracking, delivery, or a shipping problem, please contact:
MadeByBrush
Website: madebybrush.com
Email: support@madebybrush.com
We know that waiting for a piece created specifically for you feels different from waiting for an ordinary package.
Your piece takes a little longer because someone is actually making it for you.